1. Information We Collect
We collect information you provide directly to us, such as when you create an account, subscribe to a plan, or contact our support team. This may include:
- Account & profile information — your name, email address, phone number, restaurant name, and business address.
- Payment & billing details — payment method, transaction history, and subscription status (processed securely by our payment partners).
- Restaurant data — menu items, pricing, orders, customer lists, loyalty points, and credit records you choose to store in the platform.
- Usage & device information — IP address, browser type, device identifiers, and interactions with our platform (via cookies and analytics tools).
We also collect information from third-party services when you connect them to BillMatik (e.g., WhatsApp Business, payment gateways).
2. How We Use Your Information
We use the data we collect to operate, improve, and personalise your experience with BillMatik. Specifically, we use it to:
- Provide and maintain our core services — POS, AI WhatsApp ordering, loyalty, credit, KDS, rider management, and analytics.
- Process transactions — handle order payments, subscription billing, and automated reminders for credit repayments.
- Communicate with you — send order confirmations, AI marketing messages (on your behalf), support updates, and promotional offers (with your consent).
- Improve our platform — analyse usage patterns, troubleshoot issues, and develop new features that better serve restaurant owners.
- Ensure security and compliance — detect fraud, enforce our terms of service, and comply with legal obligations.
3. Data Sharing & Disclosure
We do not sell your personal data to third parties. We may share your information in these limited circumstances:
- Service providers — trusted partners who help us host the platform, process payments, send emails, and provide analytics. They are bound by confidentiality and data protection agreements.
- Legal compliance — if required by law, regulation, or a valid governmental request, we may disclose information to authorities.
- Business transfers — in the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction, with continued protection under this policy.
- With your explicit consent — when you direct us to share information with specific third parties (e.g., integrating with a delivery aggregator you choose).
4. Data Security
We implement industry-standard security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include:
- Encryption — all data transmitted between your browser and our servers is encrypted using TLS/SSL.
- Access controls — strict role-based access to internal systems; only authorised personnel can access production data.
- Regular audits — we conduct periodic security reviews and vulnerability assessments.
- Data minimisation — we collect only what is necessary for the services you use.
While we strive to protect your data, no system is 100% secure. If you have reason to believe your account has been compromised, please contact us immediately.
5. Your Data Rights
You have full control over your personal data. Under applicable privacy laws, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectify — correct inaccurate or incomplete information.
- Delete — request deletion of your account and associated data (subject to legal retention obligations).
- Restrict — limit how we process your data in certain circumstances.
- Portability — receive your data in a structured, machine-readable format.
- Object — object to processing for direct marketing or other purposes.
To exercise any of these rights, email us at mentorsuccessss@gmail.com. We will respond within 30 days.
6. Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyse site traffic, and personalise content. The types of cookies we use include:
- Essential cookies — required for the platform to function (e.g., session management, authentication).
- Analytics cookies — help us understand how users interact with our platform (e.g., Google Analytics, Facebook Pixel).
- Preference cookies — remember your settings and preferences.
- Marketing cookies — used to deliver relevant ads and measure campaign effectiveness (with your consent).
You can manage cookie preferences in your browser settings. Disabling certain cookies may affect platform functionality.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide you with services. After account termination, we may retain certain data for:
- Legal compliance — tax, accounting, and regulatory requirements (typically 5–7 years).
- Legitimate business interests — fraud prevention, dispute resolution, and enforcement of our terms.
- Customer support — to assist with historical inquiries.
When data is no longer needed, we securely delete or anonymise it.
8. International Data Transfers
BillMatik operates globally. Your data may be transferred to and processed in countries outside your jurisdiction, including the United States and the European Union. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms, to protect your data in accordance with this policy.
9. Children's Privacy
BillMatik is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with data without parental consent, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page, with the "Last updated" date at the top. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us: